The connector and our platform provides services for maintenance of software, software versions, suppliers and the relation synchronisation to TOPdesk, based on the data recorded by the relevant municipality (es) in the GEMMA Software Catalog.
If several municipalities and/or services use the same TOPdesk environment, the relationship between the software and versions and the relevant municipalities and/or services that make use of this will also be recorded. Missing or incomplete data is added or updated in TOPdesk. By keeping your data in the GEMMA Software catalog up to date, this solution ensures that your software assets and supplier data in TOPdesk are properly organized and maintained. Where necessary, we help to create or modify asset templates within TOPdesk.
Our portal provides insights into (new) issues and changes that will be implemented by the solution in TOPdesk. Because naming between any existing software, versions and other data in TOPdesk may differ from those of GEMMA, the portal also provides a smart mapping function. If desired, even the naming of already existing assets and suppliers in TOPdesk can be aligned with that of GEMMA. The solution also makes it possible to indicate via the portal whether the software is active on location or in SaaS.
For software that is installed on a local server, it can also be specified on which server it is active. The server can, if it does not already exist in TOPdesk, be entered. The relationship between server and software can also be automatically placed in TOPdesk.
You can further specify in the portal whether you want to check and / or add new and / or modified items after the initial commissioning, or that these must be implemented automatically in TOPdesk. Via a dashboard within the portal, you have insight into which data has been processed correctly and whether problems have occurred during processing.
The initial setup of a link is not the challenge, ensuring that all information is exchanged synchronously, that is the challenge! Nowadays each supplier has a well documented API and / or connection possibility, but it’s about the complete picture. How does the information flow and how do I make optimal use of this? With our approach and Data Manager we provide this information, this makes it possible to take a look at it from different angles.
Do you support?
The connector developments often go so fast that we do not always manage it to properly describe / provide all details on our website. If you have a question and your answer / scenario or option is not there: Feel free to contact us via the chat button at the bottom of the screen or contact us via our contact form ! We’re happy to get in touch with you!